Your Information

Privacy Policy

Last updated:

This policy explains what information BABS Body Butter (“BABS”, “we”, “us”), based in Lynnwood, Washington, receives through babsbodybutter.com, how we use it, and the choices you have.

Information you give us

  • When you buy online. At checkout we ask for your name, email address, phone number and shipping address, and we record the items in your order, the shipping charge, sales tax and totals. We keep this as your order record.
  • Payment details. You pay on a secure checkout page run by Stripe, our payment processor. Your card details go directly to Stripe; BABS never sees or stores your full card number. So that Stripe can calculate sales tax for your shipping address and show the correct order, we also send Stripe your name, email address, phone number, shipping address and the items you’re buying. Stripe uses this information under its own privacy policy. If you choose a payment option Stripe offers, such as Link, Apple Pay or Google Pay, that service’s terms also apply.
  • Order emails. After you pay, we email you an order confirmation and email BABS the order details. When your order ships, BABS emails you the USPS tracking number. Order emails are sent by our email delivery provider, Resend, and we keep a copy of each order email with your order record so it can be re-sent if delivery fails.
  • Custom orders. Custom butters are requested by email. When you send a request, we receive what you include, such as your name, contact details and your choices.
  • Contact form, email and phone. When you use the Contact Us form, email us or call us, we receive what you share, such as your name, email address, phone number and message. Contact form messages are sent to BABS by email through Resend; the website doesn’t store them.
  • Reviews. When you submit a review, we receive your name and email address, the product you’re reviewing, your star rating (1 to 5), your review and, if you choose to give it, your order number.

How reviews are handled

  • Moderation. Every review is checked by BABS before it appears. BABS receives your review, name and email address by email and decides whether to publish it. We publish genuine reviews whether they are positive or negative. We may decline or remove a review that is spam, abusive or offensive, contains someone’s personal information, or isn’t about BABS products.
  • What’s public. If your review is published, the website shows your first name only, your star rating, the product, the date it was published and your review text. Your email address, full name and order number are never shown.
  • Verified Purchase. If you give an order number, we check it against our order records. A review is labelled “Verified Purchase” only when the order number and the email address you entered match a paid order for that product. We don’t tell anyone (including you, on the form) whether a match was found, and your order number is never shown.
  • Removing your review. You can ask us to remove your review at any time (see “Your choices and requests”).
  • Reviews on this website are website reviews. They are not Google reviews, and reviews from other sites aren’t shown as reviews from this website.

Information collected automatically

  • Hosting and security. Cloudflare hosts this website and our order records. Like any web host, it processes technical information such as your IP address and browser details to deliver and protect the site. We use your IP address briefly to limit repeated form submissions (spam protection); the website doesn’t store it with your order, message or review.
  • Fonts. Google Fonts supplies the fonts on our pages, so your browser shares your IP address and browser details with Google when loading them.
  • No advertising or analytics cookies. Our pages don’t use advertising or analytics trackers. Stripe’s checkout page may use cookies needed for payments and fraud prevention, under Stripe’s policy.

What stays on your device

  • Your cart is saved in your browser so it’s still there when you come back. It isn’t sent to us until you check out or email your order. You can clear it by emptying your cart or clearing this site’s data in your browser.
  • Ask BABS and search work in your browser. Your questions aren’t sent to us.

How we use your information

We use your information to:

  • process, ship and support your order, including sending order emails, answering questions and handling cancellations, returns or refunds;
  • calculate sales tax and keep the records we need for accounting and tax;
  • reply to your messages;
  • review, publish and display reviews as described above;
  • protect the website and our customers from spam, fraud and abuse.

We don’t send marketing emails.

Who we share it with

We share information only with the services that run the website and your order, and only for that purpose: KafoTech (website maintenance and support), Stripe (payments and sales tax), Cloudflare (hosting and order records), Resend (sending emails), Google (Gmail for the BABS order inbox, babsbodybutter@gmail.com, and Google Fonts) and USPS, which delivers your order (we give it your name and shipping address).

We don’t sell your personal information. We may also disclose information if the law requires it.

How long we keep it

  • Order records, including order emails, are kept as long as we need them to fulfill and support your order and to meet our tax and accounting obligations.
  • Reviews. We retain reviews while they remain published or are needed for moderation, unless deletion is requested or retention is otherwise required by law. Reviews we decline or hide are never shown on the website, and you can ask us to delete them at any time.
  • Contact form messages stay in the BABS email inbox; the website doesn’t store them.

Your choices and requests

You can ask us to tell you what personal information we have about you, to correct it, or to delete it, including removing your review from the website. Email support@babsbodybutter.com or call (206) 742-2264. We may need to confirm it’s you, for example by replying from the email address on your order or review. Some order and payment records may have to be kept for accounting and tax purposes even after you ask us to delete other information.

Security

Payments are handled by Stripe, and we don’t store card numbers. Our order records are stored with Cloudflare. Access is limited to BABS and to KafoTech, the company that builds and maintains the website for BABS, which may access these systems only to maintain and support the website. No website is perfectly secure, so please contact us if you notice anything unusual.

Changes to this policy

We’ll update this page when the website or our practices change. The date at the top shows the latest version.

Contact

For privacy questions or requests, email support@babsbodybutter.com or call (206) 742-2264. Order questions: babsbodybutter@gmail.com. See also our Terms of Service.