Frequently Asked Questions

Every regular 8 oz jar is $20, the same price for every scent. You can buy a single jar, applicable sales tax is calculated and added when you pay, and there are no automatic bulk discounts.

Five signature scents, plus Unscented. Our signature scents are Vanilla, Coconut, Mango, Strawberry and Egyptian Musk. Unscented contains no added fragrance (Parfum).

Other scents can be requested through Build Your BABS, subject to availability and BABS approval.

Add body butters to your cart from the Shop page, or add a custom butter from Build Your BABS. Then open your cart and send your order to BABS by email.

Online checkout isn't available yet, so no payment is taken on this website. Send your order request to BABS by email, and BABS will confirm the details and how to pay before payment.

Add body butters to your cart from the Shop page, then open your cart and choose Checkout. You’ll pay securely on Stripe’s checkout page and see your items, the $8 shipping charge, sales tax and your total before you pay.

Custom butters from Build Your BABS are requested by email from your cart, and BABS confirms the details and price before you pay.

Request a custom blend based on your preferences, subject to BABS review and approval. Custom orders depend on ingredient availability, BABS approval and final pricing.

Custom orders start at an estimated $20 per 8 oz jar, with a five-jar minimum. Special ingredients, packaging, and other requests may affect the final price. All custom orders and final pricing are subject to BABS approval before payment.

For example, five jars start at an estimated $100 and ten jars at an estimated $200. Ingredient additions and removals, scent strength and special requests are reviewed and approved by BABS.

Custom orders require a minimum initial payment of $100 after BABS reviews and accepts your request. The final price may vary depending on your selections. If the confirmed total exceeds your initial payment, the remaining balance will be requested separately.

Online orders are shipped with USPS. Local pickup in Lynnwood is available by arrangement only: email BABS to arrange it. Pickup isn't offered in online checkout.

Orders shipped within the 48 contiguous United States, including Washington State, have a flat $8 shipping charge per order, no matter how many jars you order. Shipping to Alaska, Hawaii, Washington, D.C., US territories and military (APO/FPO) addresses isn't available online yet; please contact BABS. Local pickup has no shipping fee.

Orders are prepared and shipped within 2–3 business days. Delivery typically takes an estimated 2–5 business days after dispatch; delivery times are estimates, not guarantees. BABS emails your USPS tracking number when your order ships. Custom-order timelines may vary depending on ingredient availability.

Custom orders: Allow at least five days for preparation after BABS approves your order and receives the required initial payment. This is an estimate, not a guaranteed completion date. Delivery time is additional. Custom-order timing may vary with ingredient and product availability. If an ingredient isn’t available, BABS may need to source it before preparing your order.

Regular orders: Orders are prepared and shipped within 2–3 business days.

Delivery: Delivery typically takes an estimated 2–5 business days after dispatch. Delivery times are estimates, not guarantees.

Online payment isn't available on the website yet. BABS will let you know how to pay when your order details are confirmed.

Regular orders are paid by card on Stripe’s secure checkout page, along with any other payment options Stripe shows you there. BABS never sees your full card details.

Custom orders: Custom orders require a minimum initial payment of $100 after BABS reviews and accepts your request. The final price may vary depending on your selections. If the confirmed total exceeds your initial payment, the remaining balance will be requested separately.

You can cancel a regular order any time before it ships for a full refund, including shipping. Email BABS at babsbodybutter@gmail.com with your order number.

Custom orders: to request a cancellation, please contact BABS. Cancellation and refund eligibility will be confirmed based on the order's status.

Unopened products can be returned within 14 days of delivery. Opened or used cosmetics and customized products can't be returned. To start a return, email BABS with your order number; BABS will send you the return address once your return is approved. Return shipping is paid by the customer unless BABS made an error. Approved returns are refunded for the product price; the original shipping charge isn't refunded.

Approved refunds are processed within 5–10 business days to your original payment method.

See our full Returns & Refunds policy.

If your order arrives damaged, defective or incorrect, email BABS within 7 days of delivery with your order number, and BABS will send a replacement or a refund.

According to the BABS product label, our regular body butters contain shea butter, aloe vera leaf juice, coconut oil, olive oil, mango butter, honey, avocado oil, sweet almond oil and, in the scented butters, fragrance. See our Ingredients page for the full label names, in label order. The preservative is Euxyl PE 9010 (phenoxyethanol and ethylhexylglycerin).

Unscented contains no added fragrance (Parfum). If you have an allergy, sensitivity or any ingredient question, please contact BABS before you order.

Store your body butter in a cool, dry place away from direct sunlight and excessive heat. Because body butter contains natural oils and butters, it may soften or melt in hot conditions.

We can't guarantee that BABS body butter is suitable for every skin type or free from any particular allergen. If you have an allergy, sensitivity or skin condition, please contact BABS before ordering and consider checking with a healthcare professional. BABS body butter isn't intended to diagnose, treat or cure any medical condition.

BABS emails your USPS tracking number when your order ships. There’s no order tracking on this website; for any other update on your order, email BABS at babsbodybutter@gmail.com.

For orders and custom requests, email babsbodybutter@gmail.com. For general questions, email support@babsbodybutter.com or call (206) 742-2264.